Welcome to IDenticard Technical Support

We would like to welcome you to the IDenticard Technical Support website.

We are pleased to announce our online self service request. You submit your information and you will receive a case number and you will be contacted. No waiting on the phone, submit your case and you will be contacted.   Click here to request technical assistance.

IDenticard Technical Support provides telephone & web-based assistance to users of IDenticard's IVIS Plus & Expressions ID, and Premisys ID line of Digital Imaging products, and support to authorized business partners for IDenticard Access Control Products.

For information about non-software specific hardware, such as digital cameras or printers, choose the link from the list on the left for your appropriate software package.

Web-based technical assistance for IDenticard customers and business partners is available through GoToMeeting, a secure remote control program used by Technical Support for troubleshooting purposes. If your PC is internet-capable, you may request a meeting from your technical support representative.

Partner login required to access support material for IDenticard Access Control Products. For more information about becoming an IDenticard Business Partner, click This e-mail address is being protected from spambots, you need JavaScript enabled to view it . If you are a business partner who needs a partner login, or have forgotten your login,click here.

If you are an end-user looking for support for your access control products, please contact your installing business partner. If you are unsure of who to contact locally, please contact support. You will be provided with the contact information of your local business partner to service your equipment.

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